Shipping policy

At Glow Lighting, we want to ensure your shopping experience is as seamless as possible! Here's what you need to know about our shipping process:

Shipping Cost:
You're in for a treat! We offer free shipping Australia wide with every order! 🚚🌟

Express Shipping:
Yes, you can upgrade to express shipping! You can expect to receive your order in 1-3 business days for metro areas and 1-5 days for all other locations.

Click & Collect:
If you live on the Gold Coast, you can pick up your lights on the same day! Please contact us prior to making your purchase to ensure we have stock available at our Gold Coast Headquarters. Send us a text on 0448 534 554 and we will get back to you promptly!

Order Processing Time:
Once you've placed your order, our dedicated team will carefully prepare your lights for shipment. Typically, orders are processed and packaged within 24-48 hours excluding weekends and public holidays.

Partial Shipments:
For orders containing multiple items, we sometimes ship items separately. This way, we can expedite delivery and get your products to you faster.

Shipping Carrier:
Your lights will be shipped via a trusted carrier to ensure a safe and efficient delivery. We frequently use Australia Post & Aramex, however the carrier we use will depend on your location.

Estimated Delivery Time:
After your order has been processed, you can expect your lights to be delivered in 3-14 business days. Delivery times are entirely dependant on your location, and may take longer during high volume periods.

Shipping Confirmation:
As soon as your order is on its way, you will receive a shipping confirmation email from us. This email will include a tracking number, allowing you to follow your order's journey every step of the way.

Tracking:
All items will be shipped with tracking. Tracking from certain carriers may not be updated for 24-48hrs after shipment. Occasionally items will not be updated with tracking until after delivery with some carriers, so don't stress if this happens. If you have any issues with your order or tracking, please don't hesitate to send us a message and we can follow it up for you!

Signature on Delivery:
Some shipments require a signature upon delivery. Delivery partners may exercise discretion and leave your package in a secure location or take it to your nearest post office if you're not available. If you choose to grant 'Authority To Leave' for your package, we cannot assume responsibility in the rare event of loss or theft.

Where are the lights shipped from:
We have 3 warehouse locations in Australia. Our headquarters are based on the Gold Coast, and we have warehouses in NSW and VIC. Your lights will be strategically shipped depending on your location and delivery times. If you are located near the Gold Coast, you can pick up your lights anytime, simply contact us to arrange pickup.