Refund policy
We have unwavering confidence that you'll be absolutely thrilled with your lights, leaving no room for return concerns. But in the rare event that your purchase doesn't meet your expectations, please take a moment to review our Returns Policy below:
Return Policy:
Wanting to return your purchase? No worries! Just send it back to us within 30 days of purchase in it's original condition and packaging, and we will refund your purchase!
Simply get in touch with our fantastic customer support team within 3 days of receiving your order, and we'll swiftly assist you in this process.
If your item is not in its exact original condition or packaging, we may still accept your return, but you may not receive a full refund. An example would be if you have opened or unraveled your lights. A handle & restocking fee may also be applied.
Return postage fees are at buyers expense.
Do you accept returns or exchanges for change of mind?
We do not accept returns or exchanges for change of mind.
What if my item arrives faulty or damaged?
We are committed to delivering high-quality lights to make your moment shine. While we strive to ensure you receive the best quality lights, we understand that unexpected issues may arise. Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item arrives faulty or damaged, please contact us within 3 days of receiving your order, and we'll swiftly assist you in getting a replacement or refund sorted out.
If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price, or providing a replacement product.
In order to assist us in facilitating the returns process, you may be required to upload clear images/videos of the damage, defect or fault for us to assess. Upon the initial preliminary assessment we may request that you provide further information in order to process your claim. We will require that you return the defective or faulty item to us for a final assessment before compensation can be made.
If the product is confirmed to have a defect, we will provide you with a replacement, refund or online store credit on the faulty item. Where an item is damaged through misuse, we cannot provide a refund, exchange or repair.
Amendment
This Policy may be amended from time to time by us, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check our current Terms and Conditions, before making any purchase. Your satisfaction means the world to us, and we appreciate your understanding of our return policy. Thank you for being a valued part of our lighting community!